Sorry to hear that, timbobs. This from our subscriptions team:
"Thank you for bringing this to our attention. Unfortunately we are
unable to respond to individual subscription queries on the forum but
please contact our customer service team on 08456 777 813 or email
whathifi@servicehelpline.co.uk"
Is that the email address you're getting no joy with? If so, let us know and we'll chase it from our end....