- Apr 15, 2008
Didn't panasonic do well, top marks.
bigboss said:Not a single award for Sony TVs......& Sony has decided to abstain from Sound & Vision show.....mere coincidence?
StanleyAV said:I find it incredulous that What Hifi continues to give Panasonic awards for product excellence,
without factoring in their aftersales service which is apalling. |(
Moreover, the 2011 range has technical issues blighting its performance, no mention of this in your
reviews or awards issue. :?
I am into month 14 (yes you heard right!) of my problems with an inherent fault of their flagship
Z1 model. Getting Panasonic UK to honour their warranty commitment to me, is worse than
having teeth extracted!
They still want me to jump through hoops via an inspection process before they will process an
exchange. So no apologies for their lacklustre customer support over this torturous ownership
period; I reported problems back in November 2010. Their own customer support team has even
disowned me and has ceased communication with me.
While a refund or exchange is on the table, the executive assigned to me their by their
European CEO has yet to action any of this to bring things to a satisfactory close!! :O
Moving on to the technical problems that the 2011 range has : panel uniformity problems (green
blobs) and floating brightness issues : your awards reviews make no mention of these irksome
issues : which is rather odd given their prominence on Panasonic's Facebook discussion board
and their own Czech plant's investigation into these issues! :?
It seems likely that Panasonic ensures you have good samples to review and not representative
production samples of their TVs. :O
Can we please have more balanced reporting of products? That way customers
can make an informed decision on whether to risk purchasing from such brands.
You did cite issues with the flagship Sony TVs and that is highly commendable.
We do need to know the real situation when it comes to aftersales too.