Thank You Sky

[admin_exported]

My 3 year old Sky HD box finnaly gave up the fight for life on Monday,

After a call to Sky i was told the worst, £60 call out and £190 for a new box [:|]

as my recession hit funds didn't strech that far i asked to be disconnected.

And as if by magic i'm transfered to the supervisor who offers me a brand new system FOC with a £10 discount

on my subscription for the next 6 months. System was installed today.[]

So thank you Sky.

 

[fayeanddavid]

Spring-Heeled Jud:
My 3 year old Sky HD box finnaly gave up the fight for life on Monday,

After a call to Sky i was told the worst, £60 call out and £190 for a new box

as my recession hit funds didn't strech that far i asked to be disconnected.

And as if by magic i'm transfered to the supervisor who offers me a brand new system FOC with a £10 discount

on my subscription for the next 6 months. System was installed today.

So thank you Sky.

Yep, just goes to show that the monthly revenue (subscriptions) is far more important than any hardware costs

Chuffed you got a deal though, well done

 

[landzw]

Yep sky are really good at that , they try to rip you of then when that doesn't work then they give you the deal ,

If you had left in a few months time sky would send you a deal of all subscriptions half price , plus free HD box

 

[Anonymous]

Anyone know if this is this the norm or just good luck?

(Just wondering as my Sky HD box is one year old this week so is out of warranty.)

 

[daveh75]

Its not the 'norm' no... Its pot luck as to whether you get offered a retention deal or not.

 

[Anonymous]

daveh75:Its not the 'norm' no... Its pot luck as to whether you get offered a retention deal or not.

OK - cheers daveh75.

 

[Anonymous]

if you pay on time , most companies will try to keep your business , broadband , tv , mobile phone , whatever , when you try to cancel you are put through to the "member save" departement , not always called that but its the same thing .. people who earn more money if they keep you with them , they have a certain amount of "sweeteners" that they can use to keep you on board , whether they are used up or not in any given month often dictates whether they can "bend the rules" for you

 

[grdunn123]

I have been with Sky for 5 years and have the 'full monty' (Sky HD with all packages and a Sky+ in mutiroom). Having read this I phoned Sky and now have a free upgrade to Sky HD with brand new box in mutiroom with no installation fee.

 

[Anonymous]

grdunn123:I have been with Sky for 5 years and have the 'full monty' (Sky HD with all packages and a Sky+ in mutiroom). Having read this I phoned Sky and now have a free upgrade to Sky HD with brand new box in mutiroom with no installation fee.

happy days

 

[Deleted member 2457]

grdunn123:I have been with Sky for 5 years and have the 'full monty' (Sky HD with all packages and a Sky+ in mutiroom). Having read this I phoned Sky and now have a free upgrade to Sky HD with brand new box in mutiroom with no installation fee.

Hi

Can i just ask how much they are charging you for that second mutiroom sky hd box a month?

Thanks

 

[grdunn123]

£0 for 6 months, then normal £10 thereafter if I choose to keep it

 

[mikey2008]

grdunn123:£0 for 6 months, then normal £10 thereafter if I choose to keep it

So is that £10 solely for the additional HD channel package? Are you now paying £20 for both boxes for the HD channels?

 

[Anonymous]

Thought i'd let everyone know this if they are in the same situation.

Also they did offer a free installation of multi room but i had no need for it so declined.

Thinking about it again i should have taken them up, as it was six months free then £60 cost

i could have had a spare HD box.