Returning items to the manufacturer

wilro15

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So I need to return my Elements Amp back to Leema so they can investigate a problem I have with the AV input. I was just getting some quotes online from various courier firms like Parcelforce.

The amp is worth £1600 brand new so I need insurance to cover that. With Parcelforce the delivery is going to cost around £70!

I was wondering what other people did in this situation? Did you find a cheaper courier that offered reasonable terms for insurance?

I am wondering whether to bother at all as there is no guarantee that it will be fixed anyway.

:cry:
 
T

the record spot

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See what parcel2go comes up with. They'll give you a selection of couriers and you can compare prices.
 
parcel monkey have a dropdown menu for you to select the amount of insurance you like, and can chose your shipper too.

anything so expensive is going to cost a lot to ship insured. my advice is to double box it, and use UPS. they have the safest system for shipping.
 

wilro15

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I tried UPS but I'm ashamed to say I couldn't figure out their website! I got as far as entering all the details but when it came to payment I could only choose "bill recipient" or "bill another 3rd party". I figured it was designed only for business accounts.

I'm going to have a think about whether AV mode is worth £79
 

drummerman

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Two things; Do you need AV?

If not, should you want to re-sell at any stage you will have to mention the fault which may affect value.

regards
 

wilro15

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drummerman said:
Two things; Do you need AV?

If not, should you want to re-sell at any stage you will have to mention the fault which may affect value.

regards

AV is a "nice to have".

However considering my track record of buying and selling things recently, you may have a point.
 

drummerman

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wilro15 said:
drummerman said:
Two things; Do you need AV?

If not, should you want to re-sell at any stage you will have to mention the fault which may affect value.

regards

AV is a "nice to have".

However considering my track record of buying and selling things recently, you may have a point.

Just don't use Hermes or any of the associated couriers. They are terrible. - One damaged turntable and one badly damaged PSX-R in the past.

regards
 

dansettemajor

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If it's under guarantee, why not return it to the dealer who should be responsible for sending it on to Leema. You shouldn't have to pay for delivery!
 
T

the record spot

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Good pan! Take it into the dealer if you can? You shouldn't have to pay for this or if you do you should be refunded the cost.
 

Crocodile

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Have you actually spoken to Leema? I could be wrong but I seem to recall that when Plastic Penguin had issues with his Pulse, Leema collected the amp both times.
 

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