My sister’s LG 65E7V OLED TV has screen burn!

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We just spoke to John Lewis again because my sister is at work and they passed us onto LG who have said they will replace the screen and power board. Great news! :)
 
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buzz_lightclick

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Nov 21, 2007
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We just spoke to John Lewis again because my sister is at work and they passed us onto LG who have said they will replace the screen and power board. Great news! :)
You seem to be very good at getting John Lewis to sort out screen burn under warranty when their warranties do not usually cover it! I’m assuming you didn’t have their extended accidental damage cover on this TV?
 
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You seem to be very good at getting John Lewis to sort out screen burn under warranty when their warranties do not usually cover it! I’m assuming you didn’t have their extended accidental damage cover on this TV?
It was bought before it come in.
 
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You seem to be very good at getting John Lewis to sort out screen burn under warranty when their warranties do not usually cover it! I’m assuming you didn’t have their extended accidental damage cover on this TV?
It was actually LG who sorted it not John Lewis.
 
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buzz_lightclick

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Nov 21, 2007
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Actually we spoke to LG not John Lewis. We had to provide receipt and warranty proof to LG too.

John Lewis are now useless!
Still good that you're getting getting a new screen for the tv though due to burn in as many manufactures don’t cover that and put it down to misuse. You / your sister must have had that tv for a few years now ?
 
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Still good that you're getting getting a new screen for the tv though due to burn in as many manufactures don’t cover that and put it down to misuse. You / your sister must have had that tv for a few years now ?
3 years (roughly). LG said they get loads of cases like ours.
 
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That’s one of the things that has put me off buying an OLED. I think i would get burn in eventually as watch a lot of news channels with the fixed graphics on.
I wonder if John Lewis new extra cost warranty that you pay in addition for actually works.
 
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Got a new screen and power board and got it back this Monday. My sister said the picture is better than ever and really happy. So my dad had to pay the repair company £250 I think it was and John Lewis would pay him back that money. They tried to wiggle their way out of that one saying they would pay a good will gesture of just £50 instead - jokers! My dad got all of the £250 back eventually after hours on the phone with John Lewis!
 

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