southdownswolf:JoelSim:
rob_981:Even if it went after 12 months, I still reckon you'd have a reasonable chance of getting it fixed for free anyway. I mean, you can usually expect such a device to last more than a year, and I think legally, you have the right to expect that. So even if it's out of warranty, you can still get it fixed - that's what Dominic Littlewood said on the BBC, so it must be true!! Something to do with the Sale of Goods act, and selling something fit for the purpose.
Correct. Bad publicity (via a threat from you to write to a magazine) would almost certainly cost them a shed load more than fixing any problems.
A colleague of mine had a Pana plasma blow up on him recently, it was nearly 2 years old. Having paid £900 for it, I told him to quote the SOG act 1979 (as amended), giving him the particular part of act needed, he ended up with £650 back towards another tv. Originally they did not want to pay him as it was out of warranty, but as soon as he mentioned the SOG they passed him to another dept. 🙂 Then he was offered the £650 in store vouchers, which I told him to refuse. He eventually received a cheque for the £650. All in all it took about 4 weeks from blowing up to receiving the cheque, but it makes you wonder how many companies get away without paying customers as the product is out of warranty? He then went on to contact Panasonic, who charged him £150 for a new screen including fitting and changing of a few capacitors! Quids in! Goods should work for a reasonable amount of time, with something like an A/V amp, Plasma etc then it is generally accepted that they are covered by the SOG act 1979 for 6 years.
Most just ignore you as they rely on the fact that most consumers won't sue. Most retailers will just stick to their 1 month liability period and then rely on the 1 year warranty period. When that's expired, they'll then ignore you even if you quote the SOG. Some will even turn around and tell you to sue them knowing full well that 99.9% of you won't!
The amended SOG Act is the most useless piece of legislation out there as not having fixed time limits means its open to interpretation and thus abuse. Case of the government getting pressured by business into backing down from fixing limits when the original amendment was proposed.
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