marantz m-cr603 unable to turn off

[celsius]

i have had my marantz m-cr603 for just over a month and use it everyday,but i have noticed that when i listen to the dab radio after a while the system is unusable the the remote does not do anything and the standby button on the main unit does nothing the only way to turn if off is too remove the mains lead. not an ideal situation,should i return it and should i ask for my money back or get it repaired.its a shame as i can't fault the sound been using it with ma radius r90hds and matching sub

 

[Andy Clough]

You should be able to get it repaired under warranty, so I'd take it back to the retailer you bought it from and ask for it to be fixed.

 

[chebby]

Could be a clash with the remote control signals from some other device.

I had a remote controlled amplifier 'lock up' frequently in the same way until I disabled 'Anynet +' on a Samsung TV that we were being loaned whilst our other TV was in for repair.

 

[celsius]

i don't have any other remotes,no tv nearby just my pc.going to return it to the retailer.just wondered if anyone else had similar problems

thanks

jon

 

[Anonymous]

Hi Celsius

Please excuse my grammar.

I have the same problem as you with the marantz m-cr603 plus i have the r90hds speakers also.

One thing i have to say is the sound quality on marantz m-cr603 and denon rcd n7 is excellent when they work.

Had the dab radio on for at least 3 hours but when it came to turn the system off by the remote i couldn't so tried to turn it off by the front power button still nothing just wouldn't turn off, even tried to turn it off by the wizz app on my iphone 4 still nothing,had to unplug the system from the mains as you say not an ideal situation.

I got the new marantz m-cr603 tuesday as i had to send back two denon rcd n7 with near enough the same problems as the marantz m-cr603. First one i got wouldn't even switch on just came up with a red flashing power light error .

Why i am saying same problems as the denon rcd n7 as it uses the same menu system on both.

i have just switched the marantz m-cr603 on with my iphone 4 already attached and it says its loading then it comes up with not supported which is one of the same problems with the denon rcd n7 i had, plus a tonne of other faults like not finding wireless access points when there is about at least 5 people that are around me in my area with wifi. volume level just freezing on the menu but unable to do anything to clear it.

I am not to sure but it could be the firmware update or something to do with the firmware or am i just one of those unlucky people.

I would like to here from anyone else who has had any problems with the denon rcd n7 or the marantz m-cr603 was the system working alright before they updated the firmware.

Kind regards

He11raz3r

 

[Anonymous]

Just noticed i went into the menu/ network /connection/at the bottom connection redone that and it went through the connection process. After it had finished it loaded the iphone no problem plus the internet radio list came back up which i could not access before when it locked up and had to unplug the system and plug it back in wierd.

 

[Anonymous]

I too have trouble with the controls on my M-CR603 freezing. The original unit was immediately replaced but the second unit also had a similar problem. The shop was then able to tell me that another customer was also on his second unit. They said that they would make enquiries and advise me what steps should be taken to overcome the problem.

Is there a solution?

 

[Anonymous]

I have exactly the same problem with my M-CR603, leave it on DAB for an extended amount of time and the unit stops responding to the remote and none of the buttons function on the unit. I have contacted Marantz (Europe) customer support, they say they have had one isolated incident so far, I'm guessing that now makes it three!! They say they are waiting on some feedback from Japan, but wanted all my version information in the meantime. Looks like they are not sure whether it is software or hardware at the moment. I would contact them and raise the issue as I have done?

 

[chebby]

Worth a try?

 

[the record spot]

Rather like Cyrus' issues with its SE CD players, I find it amazing this kind of thing isn't picked up in extended usage tests pre-release. This item costs at full price about £600, but I do get the impression that quality control's becoming something of an afterthought to some extent in the rush to get products on the market. Disappointing to read given what is otherwise an apparently excellent product.

 

[chebby]

Rather like Cyrus' issues with its SE CD players, I find it amazing this kind of thing isn't picked up in extended usage tests pre-release. This item costs at full price about £600, but I do get the impression that quality control's becoming something of an afterthought to some extent in the rush to get products on the market. Disappointing to read given what is otherwise an apparently excellent product.

A lot of assumptions there. How do you know Marantz QC is an 'afterthought'? How do you know it was 'rushed' to market? How do you know it wasn't tested pre-release? How do you know the unit itself is responsible for all (or any) of the problems reported so far? Wireless or network products are 'dropped' into a wealth of differing home network 'environments' with users who may (or may not) read the instructions, may (or may not) download the latest firmware before using it, and may (or may not) have sufficient (or reliable bandwidth) for things like internet radio.

Some people consult hifi forums before dreaming of calling their dealer and/or Marantz technical support first. People could be using a plethora of different firewall products affecting the functioning of AirPlay.

(And it's full RRP is £509 not £600. It typically sells for £450 or less.)

What this has to do with Cyrus I have no idea. Marantz is dealing with much higher volumes of units - like the M-CR603 - than the more specialist (and expensive) Cyrus players. For all you (and I) know, the handful of glitches reported so far could be a tiny proportion out of thousands sold worldwide. Some of those problems may not even be due to the manufacturer.

I suspect (like your post the other day) you are trying to 'stir' things a bit. (Along with the exaggerated price.)

 

[the record spot]

Rather like Cyrus' issues with its SE CD players, I find it amazing this kind of thing isn't picked up in extended usage tests pre-release. This item costs at full price about £600, but I do get the impression that quality control's becoming something of an afterthought to some extent in the rush to get products on the market. Disappointing to read given what is otherwise an apparently excellent product.

A lot of assumptions there. How do you know Marantz QC is an 'afterthought'?

I never claimed that it was directly, it might be of course, but if you read the sentence and base your comments accurately, you'd see I was referring to QC/QA issues on a wider scale, of which this is possibly a notable example from another major industry player. In that light, it's fair comment.

How do you know it was 'rushed' to market?

I don't, wider context again which you failed to register in your reading of my post.

EDIT: But I'd be surprised if Marantz don't work to a release schedule to get products to market by a given time. If product development doesn't share some of the issues found in application development (my own field to some extent), I'll eat my hat. I doubt, conequently, that Marantz are any different in this regard.

How do you know it wasn't tested pre-release? How do you know the unit itself is responsible for all (or any) of the problems reported so far? Wireless or network products are 'dropped' into a wealth of differing home network 'environments' with users who may (or may not) read the instructions, may (or may not) download the latest firmware before using it, and may (or may not) have sufficient (or reliable bandwidth) for things like internet radio.

A failure to switch off when using the well established DAB radio system is which part of this?

And yet again, your rush to get your "irate owner's defence" to screen shows up your lack of reading my post before jumping in with both feet. Of course it was tested pre-release, but if some owners are reporting problems with the unit that are consistent across each case, then it's not a massive stretch to assume it lies round the unit or the DAB network. Given DAB's widely used, it suggests a possible issue with the unit. To put it another way, it's no more of a stretch of the imagination for me to reach my conlusions as it is for you to offer yours.

Some people consult hifi forums before dreaming of calling their dealer and/or Marantz technical support first. People could be using a plethora of different firewall products affecting the functioning of AirPlay.

The issue was with DAB, so are you saying DAB connectivity is only enabled via ethernet in this unit? What people choose to do in the event of a problem is their issue, further.

(And it's full RRP is £509 not £600. It typically sells for £450 or less.)

£91 out, so sue me. Whatever. The principle remains the same.

What this has to do with Cyrus I have no idea.

I think you're being deliberately oblique here; there are clear references between both cases if QA testing turns out to be a factor in the problem. Or lack of it and if there is indeed a problem. Sorry you can't see that possibility might exist, but that's not my problem either.

I suspect (like your post the other day) you are trying to 'stir' things a bit. (Along with the exaggerated price.)

Rather like many of your other assumptions in your post, that's wrong too.

Why would I "stir" things a bit? Enlighten me please? Do tell, etc. You haven't wasted any time finding my query on the THD on the unit (which I stand by as a valid and fair comment), yet not exactly jumped too high to find the other positive ones I've made.

You're coming across as if it's not on for anyone to pass a critical comment on this item that you just so happen to own having bought it recently. Delighted you enjoy it, had it been equipped with hi-res/HD audio capability, I'd have bought it too. It doesn't, much like any other two channel product, so I didn't.

Lighten up and spare me the mini-slanders into the bargain thanks.

 

[chebby]

...had it been equipped with hi-res/HD audio capability, I'd have bought it too.

When are you getting your AVIs?

 

[the record spot]

Think something from Onkyo instead...there's no gain at the moment in changing to anything that doesn't offer the means to conveniently handle the different formats in one box.

Writes off AVI (and many others) in that case. When the manufacturers get it together enough (even just one of them) to offer HD/Master Audio capability in a decent two channel amp, I'm there. Till then, Onkyo are the closest for my needs. In fact, they're making some of the most interesting audio gear out there right now. It's just convincing Mrs. R_S that we need that...and going by yesterday's chat, that's going to be a bit of a job.

 

[DIB]

With regard Hi-Res files. Is it possible to play 24/96 FLAC files from my PC with the MCR603 via the Optical input?

I've been looking everywhere but can't seem to find an answer. I've tried emailing Marantz Help on their website but my messages are been returned to me unsent for some reason. The manual doesn't say anything either.

.

 

[Anonymous]

The firmware update released on the 29th April, has corrected the problem of the M-CR603 locking up if listening to DAB for an extended amount of time.

I have decided to buy a wireless ethernet bridge for the system so I can update easily rather than having to disconnect and take it upstairs to plug into the router as the updates are pretty important and I can also access all the songs on my NAS drive!!

 

[Anonymous]

I've got the same problem, plus the display does not illuminate now. I bought the set in August this year, but now when I switch the set on the ‘enter’ button illuminates, but not the ‘cursor’ button. The ‘play / pause’ button illuminates, but not the ‘reverse-skip / forward skip’ button. The rest of the display remains dark.

Sometimes I cannot switch the set off with the remote, or with the power button on the front panel. So I have to disconnect the set from the electricity supply to switch it off.

I can play CDs and a pre-set radio station, although I cannot find other radio stations without the display.

I have checked that the display is not affected by pressing the ‘dimmer’ button or the ‘display’ button. I have also reset the microprocessor several times as instructed in the user guide, but the problems remain. Can anyone offer any advice on this? Thanks!

 

[chebby]

You bought it in august so it must be covered by your dealer guarantee.