Lost Dolby 5.1 sound on new Virgin HD box

[admin_exported]

I just had my old Virgin box replaced with a new Samsung box, only problem is no digital sound. it was working fine on the old box, but not on this one, all connections are the same.

Do I have to use an optical cable from the Virgin box to the amp or is there something in the settings that can be altered?

kinds regards

Nick

All HDMI connections, Sony 40W5500 Tv, Sony 2400 amp, Sony 363 B/Ray, Kef 2005.3,Virgin HD box

 

[duaplex]

It could be that you need the optical cable for dolby digital. I know Sky have the same issue at the moment, but this would surprise me with a newer piece of technology from Virgin.

Have you ran a google search to see if the HDMI (i am assuming this is what you are using) can carry the signal you are after?

 

[Anonymous]

I used to have the newer samsung box prior to my new TiVo and I needed to run a optical cable to my AVR to get 5.1, as the HDMI did not carry anything else than 2.0.