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Leema Acoustics great customer service.

ABM78

New member
Oct 24, 2009
41
0
0
Having moved home 3 times in a year managed to lose my Leema Pulse remote control (it is kinda tiny). Now settled in a new place I contacted Leema Accoustics via email (I'm in Australia). Quickly I received a response, recieved a quote and account details from Harry. Due to the office closing for Christmas Harry took the remote home and posted in good will, before I sent the payment (which I have since sent of course!) Harry was friendly, professional and prompt in his response and service.

So yeah just wanted to say thank you!

PS - They make great gear too, very happy with my Leema Pulse, Dynaudio Excite X-12 combo!!!
 

inbox4

Well-known member
Aug 27, 2007
30
0
18,540
I've found Leema's customer service to be absolutely first class in the past too.

Out of interest, how much did the replacement remote control cost?
 

plastic penguin

Well-known member
Apr 28, 2008
1,673
120
19,870
ABM78 said:
Having moved home 3 times in a year managed to lose my Leema Pulse remote control (it is kinda tiny). Now settled in a new place I contacted Leema Accoustics via email (I'm in Australia). Quickly I received a response, recieved a quote and account details from Harry. Due to the office closing for Christmas Harry took the remote home and posted in good will, before I sent the payment (which I have since sent of course!) Harry was friendly, professional and prompt in his response and service.

So yeah just wanted to say thank you!

PS - They make great gear too, very happy with my Leema Pulse, Dynaudio Excite X-12 combo!!!
Concur - they were very good when my amp needed repairs. Wonderful amps and fabulous back up.
 

ABM78

New member
Oct 24, 2009
41
0
0
The Remote Was 20 Pounds. He Said The Usual Courier Company They Use quoted 80 Pound Delivery! So He Put It In A Padded Envelope Which Cost 3.50. i Was Fine With The Cost, Having No Remote Is An Inconvenience.
 

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