Just wondering if anyone else has been experiencing the same pain as myself in regards to operating LAST FM on their Denon or Marantz.
I have the M-CR603 and an AVR3311 Denon AV receiver - both of which always say "This service is not available in your country" every time I try to use my Last FM premium account on either machine. In the last two years that I have owned the AV receiver I got it to sign into my last FM only twice. On the M-CR603 its never once signed into the service.
I called and got a decent enough chap "tony" at "D&M" UK. (they own Denon and marantz). He explained originally a few months ago that Denon thought the issue was with LAST FM, but having spoken to LAST FM - LAST FM denied that they have any issues.
Mysteriously though at the start of the month there was a firmware update for my AVR3311, so as usual i checked the Denon changelog on their website at http://firmware.denon-online.eu/ which states
changelog of AVR3311
10.08.2012 , Main: 01.12
No access to last.fm service.
Why if Denon did not accept liability for the Last Fm problem, would they try and create a fix on this particular AV receiver for "no access to Last FM". Surely this just means that they recognise the failure on their end.
So I called the Denon guy back again only this time his response a little different after I told him that I knew that Denon were perhaps at fault and I questioned the reason for trying to fix a problem that they previously denied was their fault. He went away and then called me back. This time he came back and detailed that actually the UK team don't know exactly the reason as to why the approach has changed to now looking for a solution from Denon's side - he assumed it was perhaps because of a lack of co-operation from LastFm but couldn't say concisely. They are trying to find out more
Is anyone else having this issue - in some sense I'd like to aggregate as many contacts about Last FM as I can just to show Denon that I am not alone in this, I can't be the only person with these issues!!
Please help!
I have the M-CR603 and an AVR3311 Denon AV receiver - both of which always say "This service is not available in your country" every time I try to use my Last FM premium account on either machine. In the last two years that I have owned the AV receiver I got it to sign into my last FM only twice. On the M-CR603 its never once signed into the service.
I called and got a decent enough chap "tony" at "D&M" UK. (they own Denon and marantz). He explained originally a few months ago that Denon thought the issue was with LAST FM, but having spoken to LAST FM - LAST FM denied that they have any issues.
Mysteriously though at the start of the month there was a firmware update for my AVR3311, so as usual i checked the Denon changelog on their website at http://firmware.denon-online.eu/ which states
changelog of AVR3311
10.08.2012 , Main: 01.12
No access to last.fm service.
Why if Denon did not accept liability for the Last Fm problem, would they try and create a fix on this particular AV receiver for "no access to Last FM". Surely this just means that they recognise the failure on their end.
So I called the Denon guy back again only this time his response a little different after I told him that I knew that Denon were perhaps at fault and I questioned the reason for trying to fix a problem that they previously denied was their fault. He went away and then called me back. This time he came back and detailed that actually the UK team don't know exactly the reason as to why the approach has changed to now looking for a solution from Denon's side - he assumed it was perhaps because of a lack of co-operation from LastFm but couldn't say concisely. They are trying to find out more
Is anyone else having this issue - in some sense I'd like to aggregate as many contacts about Last FM as I can just to show Denon that I am not alone in this, I can't be the only person with these issues!!
Please help!