HELP PLEASE!! M-dac just stopped working..

[Native_bon]

This must be a really unlucky day for me. On the day I am suppose to order an upgrage for my power supply for my Audio lab M-dac it breaks down on me.. Got up this morning turned on the M-dac & all it says is LAKE.WEST.. Takes a long time to power up & would not respond to anything else... I have tried factory reset no luck.

Has anyone had this problem.. Please any suggestions.

Thanx.

 

[artist]

Hi Native_bon,

Try the M-dac thread on Pinkfishmedia.

John Westlake , the designer of the M- DAC,often solves users problems.

Regards,

Artist

 

[cheeseboy]

try a firmware upgrade, may kick it in to life.

 

[Native_bon]

Thanx guys.. Will try the Upgrade path & see if that helps.

 

[Native_bon]

I have tried software upgrade still no luck.. Looks like am on the way to 3weeks or more repair path

 

[Overdose]

If the item is still under warranty or less than a year old, then return it for repair or refund. Do not try a self fix if the unit is under warranty unless the fix is under instruction from the manufacturer.

The unit is currently 'not fit for purpose'.

 

[BigH]

If less than 1 year old take it back to the retailer, do not get fobbed off with you have to contact the manufacturer, your contract is with the retailers. Sale Of Goods Act you have upto 6 years to claim, however after 1 year you will have to prove it was faulty. Upto 6 months you should get a replacement or refund after 6 months it is more of a grey area, repair etc.

 

[Native_bon]

Am going to ring up the shop & see what their say. Only had it for about 8 months now so am safe.

Would let you guys know weather a replacement or repair time of 3 to 4 weeks wait.

Thanx

 

[Native_bon]

Hey guys latest update.. I had a chat with John west at the Pink fish media forum.. He was very helpful & talked me throught the whole thing.. Said looks like the crystal in the unit is gone. Told me to call Audio lad tomorrow & speak to a Rob here in the uk...

This may lead to qiuck turn around for repairs or replacement.. Looking good. fingers cross.

 

[Native_bon]

Hi Native_bon,

Try the M-dac thread on Pinkfishmedia.

John Westlake , the designer of the M- DAC,often solves users problems.

Regards,

Artist

Thanx for the info aritist. Was of much help.. Cheers.

 

[artist]

You're welcome Native_bon,

You might be interested in the Mdac first listen thread on pinkfishmedia.

John Westlake is in the process of producing upgrades for the Mdac including power supplies,main board upgrade, mini amps etc.

Cheers,

Artist

 

[Native_bon]

I would have a look into the upgrades for sure. I spoke with Audio lab in the uk this morning. I spoke to a Steve. Told him about the problem... Coming to pick up the M-dac for repairs tomorrow. Very impressed with thier service so far.. at least I dnt have to go through the long process of sending it off to the shop. Am goin to look into the upgragde paths now.. Thanx again.

 

[Overdose]

I would have a look into the upgrades for sure. I spoke with Audio lab in the uk this morning. I spoke to a Steve. Told him about the problem... Coming to pick up the M-dac for repairs tomorrow. Very impressed with thier service so far.. at least I dnt have to go through the long process of sending it off to the shop. Am goin to look into the upgragde paths now.. Thanx again.

Depends on how far the shop is. You might have found that a replacement would have been given there and then.

 

[Native_bon]

I would have a look into the upgrades for sure. I spoke with Audio lab in the uk this morning. I spoke to a Steve. Told him about the problem... Coming to pick up the M-dac for repairs tomorrow. Very impressed with thier service so far.. at least I dnt have to go through the long process of sending it off to the shop. Am goin to look into the upgragde paths now.. Thanx again.

Depends on how far the shop is. You might have found that a replacement would have been given there and then.

Already phoned the shop.. Yes you guessed right... They would have had to send it for repairs as well...