A week or two ago my parents bought a new sony 32" TV (KDL32v5500) & a Humax PVR9300T set top box. I went over and wired it all up for them (also connected to an existing dvd/vhs player). Showed them how to use (for 2 hours) it and left. Since then I've had several phone calls and been back over 3 or 4 times, due to various problems they are having. There's nothing wrong with the TV or the set top box. They just cant get their heads around it working differently to their last set. But the biggest problem is having two remotes (actually three if we include the dvd/vhs player (which they are now to scared to use)) and which button does what.
Examples of the problems they have are
"the sound isn't working" - Answer you are using the wrong remote
"The remote doesn't have a button with 'record' or 'play' written on it" - Answer. Correct it doesn't. Its the red dot for record and the white arrow for play.
"How do i get to watch a program I've recorded" Answer. Well if you look at the instructions I typed up for you press menu, then press record, then press recorded programmes, then press the right arrow, etc etc (I admit its a little convoluted)
I obviously don't mind telling them what to do, but I can tell they are getting more and more frustrated with it. As their old CRT TV only had 5 channels. Text was one button, and watching a tape or a dvd, meant pressing 0.
I have thought about recommending they get a harmony one remote which hopefully will remove 90% of their "issues"
But they arent cheap and if they still have the same problems its money down the drain.
Let me give you an example of the call I just received. "We are pressing the list button (to get a list of channels) but nothing is happening"
I connected the humax box up to HDMI1 and the dvd to AV1. There is an input select button on the sony tv which I left as selected on HDMI1 so when they turn the tv on it displays the humax, and then the humax TV remote is all they need (well apart from volume). I guessed that the input select had somehow gone back to TV and was picking up the sony's internal tuner so I had to get my mum to press the input select button and then scroll down to HDMI1 and select it. The problem on the sony is that the input select menu stays on screen for about 5 seconds and if you dont do anything it goes off. As my mum and dad are quite slow finding what button to press it took about 20 minutes for them eventually find and select HDMI1.
So if i bought a harmony one, could I program it so that when they select "I want to watch TV", it will open input select, scroll to the right option & select it? This would also be needed for the dvd, which they daren't even attempt to watch yet as changing inputs is too complicated for them.
Would it also replicate the record and playback functions of the Humax, which I can tell they find too difficult?
Any advice/comments harmony one users?
Examples of the problems they have are
"the sound isn't working" - Answer you are using the wrong remote
"The remote doesn't have a button with 'record' or 'play' written on it" - Answer. Correct it doesn't. Its the red dot for record and the white arrow for play.
"How do i get to watch a program I've recorded" Answer. Well if you look at the instructions I typed up for you press menu, then press record, then press recorded programmes, then press the right arrow, etc etc (I admit its a little convoluted)
I obviously don't mind telling them what to do, but I can tell they are getting more and more frustrated with it. As their old CRT TV only had 5 channels. Text was one button, and watching a tape or a dvd, meant pressing 0.
I have thought about recommending they get a harmony one remote which hopefully will remove 90% of their "issues"
But they arent cheap and if they still have the same problems its money down the drain.
Let me give you an example of the call I just received. "We are pressing the list button (to get a list of channels) but nothing is happening"
I connected the humax box up to HDMI1 and the dvd to AV1. There is an input select button on the sony tv which I left as selected on HDMI1 so when they turn the tv on it displays the humax, and then the humax TV remote is all they need (well apart from volume). I guessed that the input select had somehow gone back to TV and was picking up the sony's internal tuner so I had to get my mum to press the input select button and then scroll down to HDMI1 and select it. The problem on the sony is that the input select menu stays on screen for about 5 seconds and if you dont do anything it goes off. As my mum and dad are quite slow finding what button to press it took about 20 minutes for them eventually find and select HDMI1.
So if i bought a harmony one, could I program it so that when they select "I want to watch TV", it will open input select, scroll to the right option & select it? This would also be needed for the dvd, which they daren't even attempt to watch yet as changing inputs is too complicated for them.
Would it also replicate the record and playback functions of the Humax, which I can tell they find too difficult?
Any advice/comments harmony one users?
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