Hi Blacksabbah,
Sorry that you have further issues. The ribbons on both my Opticons and Ikons work just fine. Obvious first:
Ribbons tend to have a very wide soundstage but very limited verticaly, so ears must be at tweeter level.
Compressed files, sadly including some CDs, will have little or no content >14khz, so try a SACD if possible, which certainly does. If not, CD (2013 best) Gold Dust Woman by Fleetwood Mac has HF treble which brings the ribbons into play. BluRay HD Audio has plenty of audible content>14KHz My ears are a lot older than yours, thoroughly tested bi-annually over decades for my CAA Class 1 Medical.
If still no joy, could they have been damaged with all the cable swapping during the bi amp experiment? All cable changes made with the power to both amps off, not just standby?
It is very unlikely that they would be faulty ex factory as every driver is tested pre assembly and every completed speaker tested again. Good luck and hope you solve it before the new amp arrives.