hi,
just thought i'd share a positive experience with Sonos Support. During a spell of power cuts last weekend one of my beloved 6yr old ZP90s died
. I thought it might simply be a blown internal fuse but opening a sealed sonos removes chance of further official support and I didn't feel too confident to tinker.
I emailed sonos sat night; within an hour I had a returns number and for £90 agreed to supply a recertified Connect. The replacement was delivered tue morning and included prepaid labels to return my original ZP90 within 14days.
I know i could probably of tracked down an unofficial repair for less than £90, but to have the product insitu within 72 of the fault seemed a fair deal to me
.
mike
just thought i'd share a positive experience with Sonos Support. During a spell of power cuts last weekend one of my beloved 6yr old ZP90s died
I emailed sonos sat night; within an hour I had a returns number and for £90 agreed to supply a recertified Connect. The replacement was delivered tue morning and included prepaid labels to return my original ZP90 within 14days.
I know i could probably of tracked down an unofficial repair for less than £90, but to have the product insitu within 72 of the fault seemed a fair deal to me
mike