broken sonos support

moosey

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Oct 22, 2009
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hi,

just thought i'd share a positive experience with Sonos Support. During a spell of power cuts last weekend one of my beloved 6yr old ZP90s died
cry_smile.gif
. I thought it might simply be a blown internal fuse but opening a sealed sonos removes chance of further official support and I didn't feel too confident to tinker.

I emailed sonos sat night; within an hour I had a returns number and for £90 agreed to supply a recertified Connect. The replacement was delivered tue morning and included prepaid labels to return my original ZP90 within 14days.

I know i could probably of tracked down an unofficial repair for less than £90, but to have the product insitu within 72 of the fault seemed a fair deal to me
thumbs_up.gif
.

mike
 

moosey

New member
Oct 22, 2009
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yes, you are both right; having my first three attempts at posting this were rejected, I was losing the will to live with the final version!

At least I am now removed from the spam filter
devil_smile.gif
 

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