Hi, iv'e been having trouble playing some blu-ray discs with the word 'Unknown' showing on player display. Im trying to do a filmware upgrade as its 007 setting and should be 024 now with the upgrade. Iv'e the BDP-S350 sony player. Its asking to plug blu ray player into router with ethernet cable. This is not possible for me because of the distance between them. I also don't have the firmware upgrade disc. Can i get one sent from sony and is it a case of not connecting to the internet just loading the disc for the update? I'm stuck with this Help would be good. Thanks darren.