Recent content by Terence J

Good afternoon 2xcess, hope things are well, Interesting on the Version 1.3 ( Jan 19th ); tried the HDMI again yesterday with the update to no avail......the issue we have is with a Samsung, maybe they haven't figured that one out ? Getting a little concerned that their support has not reached...

I agree that the sound quality is excellent and we thoroughly enjoy the look. I still believe the issue is simply that although there have been "back and forth" with their support there is no solution to the other inputs - as a customer for a premium product we shouldn't have to perform work...

Simply would not make a connection - had Support on line - walked through steps - didn't work

Good morning, I would agree that it is their responsibility to fix, however unlikely they accept it. These are two examples from two different tv manufacturers. Our television is three years old. If we were aware of any/all of the issues that we have had , we would would not have purchased. If...

Thanks again - yes the Version is 1.3. Maybe there is an issue with certain TVs?...No idea . Tried your earlier remedy and it did not work. Bluetooth doesn't work. HDMI doesn't work but Optical does ?? Again - expensive investment to have so many options NOT work.....at the very least KEFZ...

Good afternoon Steve, we have had our LS50 2s since November of last year.....over 2weeks working with KEF Supportat the beginning to finally get hooked up so that they wouldn't cut out on us ; tried hard wiring a SUB into the Principle Speaker - never worked; our TV ONLY connects via Optical -...

Thanks Chris, we walked through all of the above with KEF Support, there is a specific arc HDMI output on the TV ( plugged in ), The TV settings are HDMI CEC ( remote doesn't control speakers - still have to use KEF app or the remote that came with speakers, Anynet+ is on, Digital audio is set...

Although we are very pleased with the audio quality of the LS50 Wireless 2s, we have still been unable to connect our Samsung Q 7 via HDMI ( since November 2020). While we have sound via the optical output, it is totally unacceptable that there is no published fix from KEF on the HDMI.These...