Recent content by Richer Sounds

Hi there, I was sorry to read about the problems you have had with your two LG televisions. Obviously as we can see from the mixed feedback on this thread, 'screen burn' can occur on OLED technology as the manufacturers warn, but there are variables and it doesn't affect all users. If you...

Hi there, Really sorry to hear you appear to have been given some confusing advice from one of our store colleagues. If you can message me with your sale or customer number from your receipt and a telephone contact number, either myself or a senior member of my team will contact you to find out...

I was sorry to read on this thread that you had a poor experience at one of our branches recently and offer my apologies. So that I may investigate further, and resolve the matter to your satisfaction, please could you contact me? My e-mail address is.. tomg@richesounds.com Sincere apologies...

I saw your comments on this thread and was obviously sorry to read you have been having problems. So that I can investigate further, and see what can be done to help you, please could you contact me with your details? My e-mail address is.. tomg@richersounds.com Hope to hear from you soon...

Hi there, I was obviously sorry to read you’ve been having problems and offer my sincere apologies. So that I may investigate further and resolve the matter to your satisfaction, please could you drop me an e-mail with your contact details? My personal address is...

Hi there, I was sorry to read your comments on the thread and offer my apologies. Customer service is our top priority so it’s of course concerning to read of any occasion where we have a disatsifed customer. So that I can investigate further and resolve the matter please would you e-mail me...

Hi there, I saw your comments on the thread and was sorry to read you’ve had problems with your local branch. So that I may investigate further and resolve the matter to your satisfaction would you be so kind as to e-mail me with your contact details? John.p.clayton@richersounds.com Once...

Dear all, I saw your comments on this thread and wanted to take the opportunity to thank you for your kind words. We’re extremely thankful that no one was seriously injured during the incident, as we all know possessions are replaceable whilst people are not. Responses from the Fire Brigade...

Hi there, I saw your comments on this thread and wanted to take the opportunity to clarify. It seems we were unfortunately misadvised by Samsung in saying categorically that the 2016 range are certified Ultra HD premium and we've since corrected our website to remove the certification. Once...

Hi there, I was sorry to read that you haven’t been updated as to the status of your ongoing repair as of yet. If you’d be so kind as to drop me an e-mail via the below address I will look into the matter further for you.. john.p.clayton@richersounds.com Many Thanks John Clayton Operations...

Hi there, I was sorry to read you’ve been having problems with your new system and offer my sincere apologies. So that I may investigate further and attempt to resolve the matter to your satisfaction would you be so kind as to e-mail me with some more details via the below address...

Hi there, I was sorry to read your comments about the problems with your Wharfedale speakers purchased from our Leeds store. After speaking with our branch manager, your original speakers were unfortunately blown which isn’t usually covered by the guarantee, although I understand the speakers...

Hi Oldboy, I saw your post and I was sorry to read how you've had poor service from us in the past. Our customer service is our top priority, and I'd therefore be really grateful to hear some further information from you so that I can investigate what has gone wrong, and to try and resolve...

Dear Lal, I was sorry to read you felt the demonstration experience and the advice given by our store wasn't satisfactory on this occasion and offer my sincere apologies. Customer Service is our top priority so it's always disappointing to read of an instance where any customer isn't...

Hi Tze Kin, Thanks for your feedback on this thread although I was obviously concerned to read that you’ve had problems obtaining specific deals from ourselves. Obviously we’d never intentionally advertise stock that is not available as doing so would be both illegal and terrible customer...