Recent content by Nespralm

No it wasnt my power supply at home as we tried it at the supplier's store with the same result.... apologies for the confusion!

It was suggested by the supplier where I bought and returned the units. I am afraid we may never know...

Thanks for the advice!

As it turns out both units happened to have faulty power supplies. Same production batch number but different serial numbers obviously. Both returned to the supplier who in turn will contact Rega. as I don’t want to go through the possibility of a third faulty unit I will no longer purchase...

Thanks for all your replies... Before I head to the dealer and return it I was thinking that this could be due to the ATC converter that i m using? I picked up a really cheap one from Amazon but am not sure that could affect it speedwise. As for the power supply, given that i tried several...

No it isnt and I have the A/C on! So i've tried several records and different power outlets in the house with the same result. Its a brand new unit, the second one that I try. I think i might as well take it back and have the supplier try it themselves. I suspect it could be something to do...

true! i will try other outlets around the house. thx

I tried with a cellphone app. While this may not be accurate I have nevertheless tried with two records and both sound awfully slow... its definitely running slow. Should i just return it and forget about Rega? Ive tried looking for a customer service email or contact but they seem not to have...

Hello everyone! I recently purchased a brand new Rega Planar 1 plus turntable and realised that it was running awfully slow- i timed it at 32 instead of 33 1/2 rpm so returned it and just received a replacement unit- only to realise that it also has the same. Before I return it and ask for my...