Recent content by DougW87

Hopefully the last update on this thread. Panel replaced, again, yesterday. Grey uniformity and pixels look good. The screen now performs as I expect it to. Bit of a farce getting to this point and Samsung completely tried to fob me off until Richer Sounds got involved.

Quick update on this. After help from Tom @ Richer Sounds, Samsung accepted liability for the panel and it was replaced last Friday 4th March. The horizontal laddering was not present and the engineers left. However, it became immediately apparent watching a football match that weekend, that...

Hi Tom, Please can you come back to me on this. I emailed with my details Thursday morning but haven't heard from you. Thanks.

Thanks, I'll speak to Richer Sounds customer service. Failing that, I'll lean on section 75 from my credit card and see what they say.

I expected the same, to be honest, but having sent multiple images and spoken to their support team and the line manager they all said that this is within tolerance and they will not send and engineer or repair or replace the unit. Very disappointing. This is their 2021 flagship TV.

Richer Sounds. When I initially mentioned it to them, they passed me on to Samsung to report the issue. I have emailed Richer Sounds this afternoon but not yet had a response.

I have a 75" Samsung Q95T, less than 1 year old which is showing poor grey uniformity including what looks like "laddering" artefacts on most of the left hand side of the screen. It is much worse to the naked eye and difficult to capture fully on camera. It is most visible on panning shots of...